Big Boys Moving & Storage, Inc.
TERMS AND CONDITIONS
Thank you for scheduling your moving service with Big Boys Moving and Storage. We strive to provide excellent service and, in an effort to ensure the best possible experience for all of our customers, we have certain policies to which we must adhere. Please review the following terms and conditions. If you have any questions or concerns please contact our office.
Cancellation Policy:Upon scheduling a date for moving services your reservation with our company is thereafter deemed a contract. You have provided your credit/debit card information with security code for this binding contract and for our office to use should you cancel your reservation. You were informed verbally at the time of scheduling that if you should need to cancel your reservation a minimum of $100 will be charged to the card you provided. Per these conditions: A) If you cancel your move service more than 72 hours before your reserved moving day arrival time a $100 fee will be charged to your card. This $100 fee is transferable to any future moving service you may schedule with our company. B) If you cancel your reservation within 72 hours of your reserved moving day arrival time a non-refundable/non-transferable $250 fee will be charged to the card. C) In the event that you cancel on the same day as your reserved moving day a $495 non-refundable/non-transferable fee will be charged to the card you provided. You may re-schedule your service for another day and time per schedule availability. Any discount given or coupon used for the original cancelled reserved move day and time may not be applicable or available for another date. Reservations that are cancelled then re-scheduled for another day are considered a cancellation (of the first reservation) and are all subject to the fees listed above. Your reserved moving day arrival time is determined as the start of the arrival window. Our office hours are Monday through Friday from 8:30 am to 6:00 pm. Should you send notification via email or leave a voice message after business hours we will consider our notification of your cancellation to be given at 8:30 am (the next business day).
Arrival Time: You have been given an estimated arrival window. Our crew will do all that they can to arrive within that time frame however there are too many factors outside of our control (weather, traffic and delay from moves prior to yours) that can delay arrival time. For that reason arrival time is estimated only and never guaranteed. There will be NO discounts or refunds permitted after the move begins. In the event of rain on your move day and after your mover arrival, our office permits a fifteen minute maximum credit for any/all rain delays only. Customer cancellation due to late arrival or rain will result in the full cancellation fee. Please make sure our staff has your correct contact number so that we can provide a courtesy call when the crew is either en route to your move or notify you of delays.
Contact Information:Please verify the phone contact and address information for your move service. Any changes to your contact information must be made in writing to our office prior to your move day. It is the responsibility of the customer to provide accurate contact and address information. Any delay caused due to inaccurate information is the responsibility of the customer.
Right of Refusal: We reserve the right to cancel or reschedule any move on move day when movers arrive if the information that you provided to this office is inaccurate or incorrect. We reserve the right to refuse service if, at our sole discretion, the move conditions are dangerous, abusive or unsanitary. A $250 non-refundable cancel fee will be applied. In the event that we exercise our right to refuse service we will not be held liable to you or any other entity for direct or consequential damages.
Trucks: You are guaranteed that your minimum truck size will be a 24’ box. We do not guarantee that all of your items will fit in one full truckload. Please provide as much information about your inventory when scheduling your move so that our representative can be accurate with the estimate of time and cargo space needed for your service.
Local Hourly Rate: Local hourly rate prices are calculated in full hourly increments which begin when the truck arrives at the start location and end when payment has been made in full and our truck is prepared to depart from end location. Arrival at you starting location is determined by GPS records. The time the truck is parked/stopped at your starting location (based on GPS records) is the official start time of your service. Your start location is defined as the physical street address of your starting location. Any and all changes to move information on the day of the move including, but not limited to, additional stairs or steps, additional stops, additional trips, change of zip code, long walks to load or unload (over 50 feet), any non-standard or specialty items, over-weight or over-sized items, not written/included in the original confirmation and estimate will result in individual additional fees and/or the move rate adjusted to the standard hourly rate of $149 per hour. Local hourly rates all require a two hour minimum. This is not a guarantee that all the services you request will be completed within the two hour minimum. If you wish to limit the hours of service provided that must be noted on the contract prior to any service being provided.Any discrepancies over the start and/or end time used for the hourly calculation including but not limited to mathematical error, arrival time, service completion time or transport/drive time are resolved by using the GPS records. Mathematical errors are resolved by using the times noted on the face of the contract. Any discrepancy regarding service time not brought to our attention at the time of the move will result in a maximum of ½ hour refund to the total.
Flat Rate Inventory Rate: Flat rate inventory prices are based on detailed, listed quantity of items and inventory, stairs, distance, time, fuel etc. Additional items or services will result in additional fees or rate adjustment.Any and all changes to move information on the day of the move including, but not limited to, additional stairs or steps, additional stops, additional trips, change of zip code, long walks to load or unload (over 50 feet), any non-standard or specialty items, over-weight or over-sized items, not written/included in the original confirmation and estimate will result in individual additional fees and/or the move rate adjusted to the standard hourly rate of $149 per hour.
Oversized or Specialty Items: Any item that weighs an excess of 300 pounds must be declared prior to moving service being provided. The hourly or flat rate includes standard size and weight items only. A minimum service fee of $195 will be added to the rate for each item weighing over 300 pounds. It is at the sole discretion of the move crew to include overweight items as they may decline to move the item because it is unsafe or impossible without extra crew members. If you are unsure of the size of an item that you want to include in your inventory please contact your sales representative prior to your move service for assistance. Many specialty items may not exceed the 300 pound limit but may require additional services not included in the rate for standard items in order to move them safely. Additional fees may apply.
Non Standard Items:The hourly rate of $149 (for local moves) is an all inclusive rate. Non standard items that do not exceed 300 pounds are included in the rate. Any discounted or reduced hourly rate requires service fees of a minimum $40 per non standard item unless specifically waived in the contract or noted in the Order for Service for moving services. Any discounted or reduced hourly rate requires a minimum service fee of $195 for oversized items as outlined in the previous section. If you need assistance identifying items that may require a service fee please contact our office for a complete list of items.
Furniture Hardware:It is the responsibility of the customer to collect and transport all hardware for disassembled furniture during the move process. The easiest way to manage this is to give the move crew plastic sealable bags for use to collect, separate and protect all nails, screws, door handles, drawer handles and knobs for use when reassembling the items. The move crew will hand the bags to you prior to leaving for the ending location.
Hardwood Floors: Hardwood floors require additional care and materials to be fully protected during the move process. Please notify our office if you have hardwood floors that require special care. An additional charge is required for this additional service and materials. If you need special care for your floors please notify the office prior to your move date so the crew can arrive with the necessary supplies/equipment.
Insurance:Released value insurance (.60 per lb. per item) is included with your flat or hourly move rate. This is basic coverage and is not replacement value insurance. If you wish to purchase additional coverage for your items please refer to www.movinginsurance.com or call (888) 893-8835.
Damages: Although our movers are professional and careful some occasional damage does occur. Please notify your mover, upon inspection at delivery, of any damaged or lost items. All damaged and lost items must be noted on the contract (front or back) and signed by a crew member and the customer. A claim must be made in writing to our Claims Department at [email protected] or mailed to PO Box 1713 Palm Harbor, FL 34682 for the claims process to begin. It is the customer’s responsibility to inspect and account for all items upon delivery. No damage or loss claim is processed before payment is made in full. Damage or loss claims are not processed or awarded at the time of the move. Failure to notify the crew of any damaged or missing items prior to their departure will forfeit any claim of damage or loss.
Exclusions from Liability: It is always best for our customers to pack and move jewelry, important paperwork and documents, stamp or coin collections, photographs or portraits and sentimental items themselves. Value cannot be placed on sentimental items and the photographs are covered only for the weight of the paper. Items that we exclude from liability are those packed in boxes by the customer unless there is clear evidence of mishandling of the box. Software data or loss of software data is excluded. Any item that is loaded out of a storage facility or rental truck or any item that is loaded into a storage facility or rental truck is excluded. We cannot be responsible for items that are not in our custody, care, and control. Cash is excluded unless counted and noted prior to service beginning and counted and noted after service is complete. Particle board items or like material items are excluded. We cannot guarantee that any item made of particle board or like material, when disassembled by our crew at the customer’s direction, will reassemble properly. Any damage that occurs while the customer, friends of the customer or relatives of the customer are assisting the move crew is excluded. Drawers, cabinets and the contents of the item are excluded if not emptied fully. We do not move dangerous goods or liquids. Any damage that occurs as a result of a customer packing such goods in a box and any leakage occurring is excluded. Any item that the crew suggests be properly wrapped or padded and the customer refuses such protection is excluded. A waiver may need to be signed if customer requests no protective padding or wrapping. We do not move plants or animals. If you have a matching set of furniture and one piece is damaged only that piece is repaired or covered. The remaining items in the set are excluded. Electronics or appliances are excluded unless evidence that the item is in good working condition (evidenced in front of the move crew). We cannot accept liability for an electronic item or appliances condition unless it was clear that it was working and noted as such prior to service with the crew unless there is clear evidence of mishandling. Oil or fluid spots/stains on driveways or pavers due to any unforeseen mechanical issues with the moving truck are covered only for the cost of one application (one bottle) of stain remover. No labor costs are covered.
Out of Area Moves: Any move that is outside of a 20 mile radius of our office is considered to be an out of area move. Out of area moves require a 50% nonrefundable deposit due at the time of scheduling and are charged to the credit/debit card that you have agreed and provided to our office to use. The balance will be due in full upon the truck and movers’ arrival and prior to the complete unload. Out of area moves are billed round trip which begins at the zip code indicated in the Customer Comments section of the Order for Service email and face of the contract and ends when back at the zip code indicated in the Customer Comments section of the Order for Service email and face of the contract. A mandatory 10% service fee will be applied to all out of area move bill totals.
Storage: Your storage fees are billed separate in monthly increments. Storage is $150 monthly for each 10 x 10 unit. The storage is not pro-rated and charged on the first of the month for each month or portion of a month. Moves out of this storage facility not performed by Big Boys Moving (your rental truck or another moving provider) require a $495 staging fee. There is an additional labor fee to load the items @ $149 per hour (for a 2 man crew) with a 2 hour minimum. Storage labor/loading is provided and billed through Big Boys Moving. This is a private facility with no public access. Unlike self storage facilities our customers do not have access to their stored items.
Coupons:Please present any coupons of promotional material you may have at the time of scheduling. You can forward an email coupon you may have received or notify your relocation representative that you have a promotional flyer at the time you make your reservation. The move crews are not permitted to apply discounts or coupons at the time of the move.
Payment Methods: Payment methods accepted by our company include cash, money orders, cashier’s checks, MasterCard, Visa or Discover (credit or debit cards). Credit or debit cards will be accepted only if the card holder is present, the card is present and the cardholder has a valid State or military issued photo identification card or driver’s license. We do not accept personal checks or American Express. Payment is due in full upon delivery or completion of service at the discretion of the move crew. In the event of any non-payment or if your credit card declines you would be held personally responsible for any and all charges due and any or all attorney’s fees associated with collecting and/or associated with this reservation and/or moving services. We reserve the right to exercise our lien rights in the event of non-payment for services. Non-payment for professional services violates certain State laws including but not limited to FL State Statute Chapter 812.012 . Chargebacks for payment for services provided or non-payment at the time of the move service are considered theft of professional services and may result in filing of charges with the local police and the State Attorney’s office. By providing this office with the information for your credit/debit card with security code you have agreed to the terms and conditions listed here and also on our website. You understand our cancellation policy and understand your move rate fully. In the event that a chargeback attempt is made for either the cancellation fee or the move rate or any portion of either a $495 processing fee will be added to the total monies due to cover some of our expenses. You further understand that a successful chargeback does not release you from any agreement within the contract for payment due for services or fees.
It is further understood and agreed that any internet posting/print material written by you or on your behalf naming our company, employees or move crews is to include factually accurate information when expressing your opinion. Should any discrepancy arise as your posting includes factually inaccurate information (false information that is not opinion based) of any/all internet posting/print material, you now also understand and agree to remove this material within 24 hours of our removal notification. It is further understood and agreed that if you fail to remove the material as agreed it will be necessary for our office to initiate a lawsuit. You understand and agree that you will be held responsible for all court costs, legal fees and attorney’s fees in association with such a lawsuit. Your receipt/review and acceptance of these terms and conditions has now been digitally recorded with your email & IP address on our server and is agreed binding.